Dear Customer, please ensure you go through the following T&Cs before placing an order. Category specific T&Cs are listed on the applicable category pages.

Prices are VAT Exclusive.

Delivery Schedules

Payment: Clients outside Nairobi & immediate environs will be required to pay upfront before shipping
Pay on delivery only within Nairobi & immediate environs
Same-day delivery in Nairobi for Orders placed before 3:00PM, 2:30PM during public holidays
Next-day delivery countrywide

Manufacturer Warranty

A manufacturer warranty is a guarantee or promise made by a manufacturer to repair or replace a product within a specified period if it develops a fault or fails to perform as intended due to defects in materials or workmanship.
For all items with manufacturer warranty, clients will be required to take them to the manufacturer warranty center in person for faster service. Please ensure you carry a copy of your receipt/order. Directions can be provided upon request by Saruk.
For products with a manufacturer warranty, Saruk Digital will not be liable in the event the manufacturer does not cover
All UPSs have a manufacturer warranty and Saruk will only guarantee the unit for the first 7 days
All Home Theatres have a 1-year manufacturer warranty(or as prescribed by the manufacturer)
The Battery life for brand new laptops is guaranteed by the manufacturer and not Saruk Digital Solutions LTD

Dealership Warranty:

Units with a dealership warranty do not have a valid East African Manufacturer warranty as they are meant for sale in other regions.
As a result, you get a 1-year dealership or shop warranty subject to the conditions stated below
Units with a Dealership warranty only have a 1 month warranty on parts like keyboards, batteries

Dubai Warranty

Units with a Dubai Warranty do not have a valid East African manufacture warranty hence Saruk does not offer any warranty whatsoever on them. Clients are required to test them on delivery or before purchase.

Accessories/Parts on sold units/Screens

Warranty on laptop/phone chargers is strictly valid for 1 month
No Warranty on any Screens upon testing at the shop.
No warranty on keyboards after 1 month and none in case of liquid damage.
1-month warranty on batteries, 1 month on internal harddisks (sold)
No Warranty on external HDDs after testing on delivery or at the shop

Prices

Prices on Saruk.co.ke are subject to change without any prior notice based on stock availability, running offers, etc in order to guarantee our client the best deals possible.

After-Sale Service

a) Can be provided upon request by the client depending on units being purchased.

b) Units requiring installation lasting more than an hour will be billed.

c) 1 Year of free after-sale support, collections, and drops from the client's location by our riders

d) Our delivery team is well trained and can assist with setup on delivery

N/B: being in possession of this document acknowledges you've read and accepted both the General T&Cs and the T&Cs for your product category.

Any units with less than a 1-year Warranty by default, not a brand-new product.

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Phone Parts & Maintenance

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